I. Orders

1. The buyer orders the seller's goods through the online system at www.artmie.sk in writing through the e-shop or by email or phone. An order placed in this way is considered binding and, in accordance with Act No. 108/2000 Coll., as amended, is understood to be a distance contract.

2. For every order, you must provide your first and last name, mailing address, phone number, email address (business individuals and legal entities must also provide their Company ID, Tax ID, VAT ID, and billing address), the product name and quantity, shipping method, and payment method. By placing an order through the e-shop, you automatically confirm these terms.

3. Under the Personal Data Protection Act No. 122/2013 Coll., this information will be used only within the business relationship between products and consumers and will not be disclosed to third parties (except persons arranging the transportation of goods and similar).

4. Once received, the order will be recorded in the seller's system, and a business relationship between the international market and the consumer will be established. Within 24 hours at the latest (on business days), the buyer will be contacted by email and sent confirmation of receipt of the order. From this point, the order is binding on the buyer.

5. The consumer has the right to cancel an order free of charge within 24 hours of receiving the email confirming receipt of the orders. An order may be canceled only in writing, by email. Confirmation of the cancellation must also be sent to the buyer in writing. Written notice is required to provide the seller with proof of cancellation and to stop processing the order.

II. Delivery Times

1. Delivery times vary for different types of products. The standard delivery time is usually 1 to 2 business days from receipt of payment into the seller’s account (advance payment), or from the day the buyer is notified of the cash-on-delivery payment method.

2. In exceptional cases, when certain types of goods are out of stock and are also unavailable from manufacturers and importers, the delivery time may be longer. Delivery may also take longer in the event of unforeseen situations, such as a shipment being lost or damaged by the carrier, bad weather, or hidden defects discovered only when the shipment is received, and so on.

3. Delivery usually takes 1 to 2 business days, depending on the shipping method selected. The current delivery time is specified for each product. When ordering different types of goods, the longest delivery time applies.

III. Price, Payment Terms, and Shipping Costs

1. The product price is set by the seller’s price list. Prices in the price list may change without prior notice. The seller reserves the right to change prices in response to changes in prices from manufacturers, importers, and others. The current product price will always be confirmed when the order is verified.

2. The consumer pays by cash on delivery, bank transfer/deposit into the seller’s account, or in cash when picking up the order in person. The customer will receive an invoice only after payment has been received.

3. The buyer agrees to pay the full purchase price for the goods within 7 days, in accordance with the payment terms in effect on the date the order is submitted. Otherwise, the order will be canceled.

4. The consumer chooses the shipping method through the order form in the e-shop or by another means of communication.
The consumer can choose delivery by:

• personal pickup
• courier (shipping service)

5. The shipping cost will always be communicated to the buyer when the order is confirmed. The buyer may also be offered a less expensive shipping option.
Current information about shipping and payment methods is available

IV. Accepting the Goods

1. The buyer agrees to accept the goods at the address provided in the order. If the shipment has to be sent again because it was not accepted, the buyer will bear the shipping costs.

2. When accepting the product, the buyer must check that the shipment is undamaged and complete. If the shipment is visibly damaged or destroyed, the consumer must refuse it and immediately ask the shipping company to prepare a damage report. Any later claims regarding the quantity or physical condition of the product will not be accepted.

3. The buyer acquires ownership of the products only after paying the full price and any other monetary amounts agreed in the distance sales contract into the seller’s account. Until ownership passes from the seller to the buyer, who has possession of the product, the buyer has all the duties of a custodian and must safely store the products and services at their own expense and mark them so that they can be identified at all times as the seller’s products.

4. The seller is entitled to demand that the buyer fulfill their obligations, especially payment for products and services, even if ownership of the product and services has not yet passed to the consumer.

5. The risk of damage to the products passes when the goods are accepted by the buyer or their authorized representative.

V. Withdrawal from the Contract

1. Under Section 7(1) of Act No. 102/2014, the consumer may withdraw from the contract without giving a reason within 14 business days from the day the goods are received or the contract for the provision of services is concluded, provided the seller has duly fulfilled the information obligations under the above-mentioned Act. The buyer must notify the seller of the withdrawal in writing, by email or letter.

2. Withdrawal from the contract must be made in writing using the withdrawal form available

3. After processing the withdrawal form, the seller will contact the buyer with information about the conditions for returning the goods and refunding the payment for the goods and the postage paid by the buyer when purchasing the goods.

4. I cannot withdraw from a distance purchase contract if it is a contract for the sale of a product made to the buyer’s specific requirements, a product intended for one person in particular, or a product that cannot be returned due to its nature

5. The right to cancel an order (withdraw from the contract) or part of it may be exercised if:

1. the product is no longer manufactured
2. the supplier’s price for the product has changed
3. the listed product price was incorrect

VI. Returns Within 100 Days

1. The buyer may return purchased goods within 100 days of receiving them without giving a reason. Returns must be made in writing using the form for processing returned goods, which you can find

2. The goods must be sent to the seller's address (ARTMIE, spol. s r. o., Strojárska 4268, 069 01 Snina) within 100 days of purchase, at the buyer's expense and risk. The buyer is responsible for shipping costs when exchanging a product, including the cost of sending the new goods.

3. The product must not be damaged or used and must be in its original packaging. The buyer must return all documents relating to the product (warranty card, proof of purchase, etc.) that were received when it was purchased.

4. Products cannot be returned cash on delivery. Products sent this way will not be accepted and will be returned.

5. If the above obligations are met, the goods will be accepted back and, within 15 days of withdrawal from the contract, the amount paid for the product or the payment that is returned for the product will be sent back to the buyer by bank transfer to the buyer's bank account.

6. The buyer cannot return goods, in particular, if they were made according to the buyer's specific requirements or are a product intended specifically for one buyer, or if the product cannot be returned due to its characteristics.

VII. Claims Policy

1. In general, unless otherwise stated in the terms and conditions, the warranty period for consumer contracts is at least 24 months.

2. Claims may be made only for a product purchased from and paid for to the seller. To make a claim, the customer must deliver the product being claimed on, clean and without mechanical damage, in its original packaging, including manuals, the warranty card, an invoice, or other proof of payment, to the seller. The claim must be submitted in writing using the form for processing returned goods, which you can find >HERE<. When making a claim, the consumer must follow the seller's instructions.

3. To speed up the claim, a new product can be purchased by emailing the seller at info@obraznastenu.sk. The photograph should be taken so that the claimed defect is as clearly visible as possible.

4. The right to warranty coverage expires if the product has been damaged, used in unsuitable conditions, improperly repaired, or had a part replaced; if the relevant standards were not followed by the buyer or by persons engaged by the buyer to repair the product or replace its parts; or if the product was altered by anyone other than an authorized person. The warranty also excludes defects caused by natural disasters and improper handling.

5. If the buyer received a product they did not order, they must send a photograph of the entire product received and its code, which is shown on the box in which the product was delivered, as documentation for the claim. Please then send us the photograph at info@artmie.sk

6. If the buyer accepted a product that is visibly damaged, meaning the box in which the painting was delivered was also damaged, the claim does not apply.

7. The consumer has the right to ask the seller for a remedy if they are not satisfied with how their claim was handled or believe that their rights have been violated. If the seller responds negatively to the consumer's request or does not respond within 30 days of it being sent, the consumer has the right to submit a proposal to initiate alternative dispute resolution (hereinafter “ADR"). ADR may be used to resolve disputes arising from a contract between a trader and a consumer, and related disputes, except for disputes under Section 1, Subsection 4 of Act No. 391/2015 Coll. and disputes with a value not exceeding €20. A proposal to initiate ADR must be submitted to an ADR entity under Section 3 of the cited Act, using the platform provided for this purpose or the form whose sample is included in Annex 1 of the cited Act. The ADR entity may charge the consumer a fee for initiating ADR, up to a maximum of €5 including VAT. If several ADR entities are available, the consumer has the right to choose which one receives the proposal. In addition to ADR, the consumer has the right to bring the matter before a court with subject-matter and local jurisdiction or an arbitration court. The ADR platform is available at: ec.europa.eu/consumers/odr/index_en.htm

8. The Slovak Trade Inspection is the alternative dispute resolution body, which you can also choose

VIII. Gift Certificate

Dear customers, we would like to let you know that due to the current situation, we are sending gift certificates in electronic form only. Please select advance payment when purchasing a gift certificate. If you have ordered only a gift certificate, which we will send to your email, you do not have to pay for shipping. Please add the following to your order: FREE SHIPPING. Otherwise, we will not be able to process your gift certificate. Thank you for your understanding, and we wish you peaceful days.

1. The gift certificate can be used only to purchase products from the online store www.obraznastenu.sk, up to the amount shown on its front.

2. After purchase, the gift certificate will be sent to the address provided when placing the order.

3. The gift certificate cannot be used more than once.

4. The gift certificate is valid for one year from the date of purchase. You can request an extension in writing one month before it expires (the maximum extension is 1 month).

5. The gift certificate is transferable. Its use is not limited to the person who purchased it.

6. The amount stated on the gift certificate cannot be paid out in cash.

7. We do not refund any difference if the value of the gift certificate is higher than the purchase price of the product or products.

8. If the value of the gift certificate is lower than the price of the product or products, you must pay the difference, either in advance by bank transfer or when you receive the cash-on-delivery order.

9. Once the gift certificate has been received, the buyer is responsible for its condition and use. The buyer may return the gift certificate within 7 days of receiving it.

IX. Use of Discounts During Promotional Events

1. Discount coupons, promotions, and eligibility for a gift cannot be combined or used repeatedly on orders placed by the same customer during a single promotion.

X. VIP Shipment Insurance

1. VIP shipment insurance is a service offered by ARTMiE as an additional option in case a package is lost or damaged while being transported by courier.
VIP order insurance allows a replacement package to be sent quickly. The ARTMiE claims department will prioritize processing it, regardless of the current status of the shipment, which is considered lost or has arrived with visible damage to the packaging or contents. Under the standard process, a claim for a package affected in this way is handled within 30 days.
With the VIP service, a new package with the same contents is sent immediately after the customer reports the problem.

However, if you submit a low-quality photo with your order or a significant change is needed when creating the image, we will contact you and ask you to provide another photo or wait for you to approve the preview. If we do not receive a response from you within 5 business days, we will consider the order approved and print the photo based on the preview sent. If no one contacts you, everything is fine, and you can have your picture at home soon.

If you are dissatisfied, you may file a claim only for pictures found to have manufacturing defects. The same principle applies to paint by numbers pictures made from photos. A preview is sent to the customer only if the photo is low quality or a significant change is needed when creating the picture.

XI. Personal Data Protection

1. The seller fulfills its duty to provide information to the buyer under Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter the “GDPR Regulation”), in connection with the processing of the buyer's personal data for the purpose of performing the purchase agreement, negotiating that agreement, and fulfilling the seller's obligations under public law, by means of a separate document titled “Personal Data Protection Policy.”

2. The seller processes the personal data of data subjects in accordance with Act No. 18/2018 Coll. on Personal Data Protection, as amended.

XII. Sending Commercial Communications and Storing Cookies

1. The buyer agrees to receive information related to the seller's goods, services, or business at the buyer's email address and also agrees to receive commercial communications from the seller at the buyer's email address. The seller fulfills its duty to provide information to the buyer under Article 13 of the GDPR Regulation in connection with processing the buyer's personal data for the purpose of sending commercial communications by means of a separate document.

2. The buyer agrees to the storage of so-called Cookies on their computer. If it is possible to make a purchase on the website and for the seller to fulfill its obligations under the purchase agreement without storing so-called Cookies on the buyer’s computer, the buyer may withdraw the consent referred to in the previous sentence at any time.

XIII. Final Provisions

1. Depending on the nature of the products ordered, the seller has the right to ask the buyer to inspect and pick up the product in person (this mainly applies to products with a higher price or products that are more demanding in terms of volume or weight). In these cases, the buyer will be contacted and further steps will be agreed with them. If the buyer has already paid the purchase price, the amount will be refunded unless the parties agree otherwise.

2. The seller reserves the right to change prices. If a price changes, the seller will contact the buyer. The buyer has the right to cancel the order at the adjusted prices.

3. The buyer declares that, before placing or submitting an order, they have read these General Terms and Conditions and the Complaints Procedure and agree to them.

4. Regardless of any other provisions of the agreement, the seller is not liable to the consumer for lost profits, loss of opportunities, or any other indirect or consequential losses resulting from negligence, breach of contract, or otherwise.