Returns and Exchanges

• Check the package before accepting delivery. If it is damaged, refuse the package or file a damage report with the courier.
• If the package was in good condition but the item was damaged when you unpacked it, fill out the form below
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• Briefly describe what happened. We will replace the item.

You can return an item within 14 days of receiving it, no reason required. With the ARTMiE guarantee, you have up to 100 days from the date of purchase.

• Fill out the form below on this page.
• Send the item to: ARTMIE, spol. s r. o., Strojárska 4268, 069 01 Snina.
• The buyer is responsible for the return shipping costs.
• We will refund your payment once we receive the item. We do not reimburse postage.

Fill out the form below, following the instructions on the form. We will, of course, send you the correct item. 

• Fill out the form below. This is no problem for us, and we will exchange the item for you.
• A customer service representative will contact you within 48 hours and explain the next steps.
• The buyer is responsible for the shipping costs both for sending the item back and for delivery of the new item.

Yes. If you don't like the product after it has been delivered, you can return it within 100 days of delivery. The product must not be damaged.

We will refund your payment once we receive the product. We do not reimburse postage costs under applicable law.