Frequently Asked Questions / FAQ
Frequently Asked Questions
To help you find your way through the most common questions, we’ve put together a clear FAQ organized by topic.
I. Claims and Service Quality
My goods arrived damaged or incomplete. What should I do?
If you find damage or a problem with the contents of your order after receiving the package, contact us as soon as possible. We recommend including your order number, a brief description of the issue, and photos of the product or packaging.
How does the claims process work?
The claims process starts when you contact our customer service team. After we receive your message, we’ll send you further instructions on how to proceed with your claim.
Who should I contact if I’m not satisfied with how my request was handled?
If you need us to review the communication or how your request was handled, contact customer service and include as many details about your order as possible.
II. Payment and Delivery
What payment methods can I use?
Visit our shipping and payment page for an up-to-date overview of payment options and available delivery methods.
When will my order be delivered?
Delivery time depends on product availability, payment method, and the carrier you choose. You’ll find exact delivery information on our shipping and payment page.
Can I cancel my order?
Yes, you can cancel your order under the terms set out in our terms and conditions. We recommend contacting us as soon as possible after placing your order.
III. Returns and Exchanges
I want to return an item. What should I do?
If you would like to return an item, follow the instructions on the page about claims, returns, and exchanges. You’ll find the necessary information about the process and contact details there.
I want to exchange an item for a different variant or product.
To arrange an exchange, please contact us by email first and include your order number and the name of the product you would like to exchange.
Where should I send the package for a return or exchange?
Before sending your package, we recommend contacting our claims department first so you have the correct instructions and all the necessary information.
IV. Contact and Help
How can I contact you?
If you couldn’t find an answer in the FAQ, we’ll be happy to help by email or phone. You’ll find all current contact information on our contact page.
Where can I find the terms and conditions?
You’ll find all important information about purchases, order cancellations, and the rights and obligations of the buyer and seller in the terms and conditions.
V. Partnerships and Wholesale
I'm interested in partnering with ARTMiE.
If you're a creator, partner, or brand and would like to work with us, visit our partnerships page for more information.
I buy in larger quantities. Do you offer wholesale?
Yes, we have a separate section for wholesale customers and partners with information about wholesale partnerships.
Go to wholesale
VI. Sales and Loyalty Program
Where can I find current sales and discounts?
We regularly prepare special offers and sales on art supplies. You can find current offers on a dedicated page.
How does the loyalty program work?
Find information about the loyalty program's benefits, terms, and ways to earn rewards on the program's dedicated page.
Didn’t find the answer?
Our team will be happy to help with your order, claims, or product selection.
Email: info@artmie.sk · Phone: 057 2225 030
Claims / exchanges / returns: reklamacie@artmie.com